Etiquette for this blog

Now, I’m a reasonable sort of person and actually tend to think that people are more good than bad. So I am never going to name and shame any company in this blog. I guess occasionally it might not be too difficult to guess who I’m talking about – like when I say one of the leading phone companies in Great Britain, for instance. The idea is to give anyone who recognises themselves the chance to put things right. It’s possible, too, that other companies might recognise some of their own unacceptable behaviour and put it right before someone else complains about it.
I will, on the other hand award cyber bouquets to named companies. These are the ones who show common sense, go beyond the system or are just extremely good at what they do and who put the customer first.
So, if you know any such company who deserves a 21st Century bouquet, do let me know. I’m also interested in anyone who challenges 21st Century madness and gets a positive outcome. That might give the rest of us some ideas about how to handle things.