Non-integrated systems

Oh, why am I having to send so many letters like this?
Thank you for your letter of 7th of January. However, it has left me dismayed. You threaten court action. Yet, in a letter form one of your colleagues sent earlier, your company thanks me for supplying my new bank account details –on the 1st of January by phone! – (actually, I think it was several days before, by mail) and tells me that should you in the meantime try to take money from the old bank account and it should fail, you will go to the new one.
Fine.
However, I do object to the £35.00 default fee and it is imperative that you do not terminate my agreement because you have already given me a schedule for payments from my new bank account.
I can see what the problem is. Sadly, although I have understanding and knowledge of these things I do not have the IT expertise. You do not have integrated systems. I urge to pass this letter on to
• Your complaints department
• Your most senior contact within your company
I urge them to employ as quickly as possible a systems analyst. It is frightening the number of companies who operating in this totally chaotic way and I have firsthand evidence that many of the problems of a rather large finance company are more to do with this type of problem than over-borrowing.
How ridiculous is this?
1. I write to you giving you new bank details.
2. You claim that you had a phone call on 1st of January.
3. You write acknowledge the bank details and tell me not to worry if you inadvertently go to the old bank.
4. You go to the old bank. It fails; you threaten then court action, cancellation of policy, that I must pay the full amount you immediately.
5. You take another £35.00 just because you can. (If you have taken it, please refund it or maybe I’ll think about the small claims court myself – and let my Landlord Organisations know. It is already in the hands of the Highest Court which exists, so beware)
I am including a cheque for the disputed amount. If this results in an overpayment, please credit my account with that, or destroy the cheque and return it to me.
I do expect:
1. an apology
2. an assurance that my account is up-to-date
3. an assurance that the service I am paying for is still provided